Liveperson
Brief
LivePerson is a leading global technology company specializing in conversational AI and messaging solutions. Founded in 1995 by Robert locascio, the company's mission is to create meaningful connections between businesses and consumers through innovative technologies and platforms.
Key Benefits
Generative & Conversational AI platform
Large language models for business outcomes
No-code bot building with Bella AI
Trusted by major brands
Customizable, industry-specific AI
Responsible AI and bias reduction
Human optimization with 350K+ skilled workers
Enterprise-level analytics and reporting
Access to unrivaled data from billion+ interactions
Comprehensive product suite
Solutions for various industries and use cases
Professional services and technical support
Pros
Real-time communication
Improved customer service
Increased sales
Cost-effective
Multitasking
Competitive advantage
Cons
Language barriers
Potential wait times
Training and resources
Integrations
Salesforce
Zendesk
Oracle Service Cloud
Microsoft Dynamics
ServiceNow
SAP C/4HANA
HubSpot
Shopify
Slack
Twilio
Facebook Messenger
WhatsApp
Google Business Messages
Product Updates
Enhanced Chatbot Builder
Improved Sentiment Analysis
WhatsApp Integration
Better Voice-to-Text
